Frequently Asked Questions
About Our Products
What types of tea do you offer?
We specialize in premium loose-leaf teas, including black, green, white, oolong, pu-erh, and herbal tisanes. Our collection features single-origin teas and exclusive blends crafted by our tea experts.
Are your teas organic?
Many of our teas are certified organic. You can find this designation clearly marked on individual product pages. We are committed to sourcing high-quality ingredients, whether organic or from sustainable, ethical gardens.
Do you use artificial flavors?
Never. We exclusively use natural ingredients—real fruits, flowers, spices, and essential oils—to create the complex and authentic flavors in our blends.
Do you offer caffeine-free options?
Yes. Our extensive selection of herbal tisanes (like chamomile, rooibos, and fruit blends) are naturally caffeine-free. We also offer a range of decaffeinated teas.
Orders & Shipping
What are your shipping options and costs?
We offer several shipping methods. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout. Shipping costs are calculated based on your order total and delivery destination. We offer free standard shipping on orders over a specified amount.
How long will it take to receive my order?
After processing, domestic orders typically arrive within 3-10 business days, depending on the shipping method selected. International delivery times vary by country.
Do you ship internationally?
Yes, we ship to many countries worldwide. Customs duties or import taxes are the responsibility of the recipient and are not included in the order total.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to monitor your package’s journey.
Returns & Refunds
What is your return policy?
We want you to love your tea. If you are not satisfied, you may return unopened packages within 30 days of delivery for a full refund or exchange. The product must be in its original, sealed packaging.
How do I initiate a return?
Please log into your account on our website to access the returns portal. You will need your order number to print a return label. Once we receive and inspect the returned item, we will process your refund.
Tea Preparation & Storage
How should I store my tea?
To maintain freshness, store your tea in a cool, dark, and dry place in an airtight container, away from light, moisture, and strong odors.
What is the best way to brew your teas?
Brewing instructions vary by tea type. We provide specific recommendations (water temperature, steeping time) on every product page and packaging. Generally, we recommend using fresh, filtered water and avoiding over-steeping.
Do you sell tea accessories?
Yes. We offer a curated selection of essential brewing accessories, including teapots, infusers, and steepers, designed to help you achieve the perfect cup.
Account & Website
How do I create an account?
You can create an account during checkout or by selecting “Create Account” from the main menu. An account allows you to track orders, save your preferences, and checkout faster.
I forgot my password. What should I do?
Click the “Forgot Password” link on the login page and enter your email address. You will receive instructions to reset your password.
Is my personal and payment information secure?
Absolutely. Our website uses SSL encryption to protect your data. We do not store your full payment card details on our servers.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes, we have a wholesale program for qualifying businesses, cafes, and retailers. Please use the contact form on our website for more information.
Can I place a large order for a special event?
Certainly. We are happy to accommodate large orders for weddings, corporate gifts, or other events. Please contact us in advance to discuss your needs and pricing.