Refund Policy
Overview
We want you to be completely satisfied with your purchase from TheStashTea.com. If you are not satisfied with your order, you may return most items for a refund or exchange within 30 days of delivery. Please read the following policy carefully to understand the conditions and process for returns and refunds.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by the original receipt or proof of purchase
- Returned within 30 days of delivery
Non-Returnable Items
Certain types of items cannot be returned, including:
- Opened tea packages or broken product seals
- Gift cards
- Final sale items or clearance merchandise
- Personalized or custom products
Return Process
To start a return, please follow these steps:
- Log in to your account on our website
- Navigate to your order history
- Select the item(s) you wish to return
- Complete the return request form
- Print the prepaid return shipping label
- Package the items securely and attach the label
- Drop off the package at any authorized shipping location
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). The cost of return shipping will be deducted from your refund if you choose to use our prepaid return label.
Refund Processing Time
After we receive your return, please allow 5-10 business days for us to process it. Once processed, we will send you an email notification. Your refund will be credited to your original method of payment. Depending on your financial institution, it may take additional time for the refund to appear on your account statement.
Late or Missing Refunds
If you haven’t received your refund within 14 business days after we’ve approved your return:
- Check your bank account again
- Contact your credit card company as processing times may vary
- Contact your bank as there may be a processing delay
- If you’ve done all of this and still haven’t received your refund, please contact us
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service team through the contact form on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will require photos of the damaged or defective product and may ask you to return the item to us. In such cases, we will cover all shipping costs and process a full refund or replacement once we receive the returned item.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Return Shipping Address
Please mail your return to the following address (note: this is a returns processing facility, not a retail location):
Questions
If you have any questions about our refund policy or need assistance with a return, please contact us through the contact form available on our website. Please include your order number and the reason for your return in your message.